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Shipping

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Due to the COVID-19 emergency, the shipment of your order may be delayed compared to the standard deadlines.

Therefore, no refunds will be issued and orders will not be canceled for any delays in deliveries (even for orders placed on the occasion of anniversaries such as Christmas, Valentine's Day, Mother's Day, Easter, etc ..).

We will always do our best to process orders quickly, giving top priority to the health of our products and the safety of our workplaces.

NB. Our couriers deliver from Monday to Saturday. No Sunday or Holidays.

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Do you have to make a gift and don't want to run the risk of not receiving your order on time?

Discover ours GIFT CARD

The packaging of our products is made by ultrasound Grafinvest of Bergamo. Recyclable and printed with ecological inks!

All orders are prepared for shipment by the Mail Boxes Etc Team.
The packaging is safe and studied in detail to ensure that our creations can reach you in perfect condition.

Every day the conditions of transport on the national, community and international territory are evaluated and, consequently, you choose which courier to entrust your package to (DHL, TNT, GLS, NEXIVE).
In this way we try to avoid possible problems or misunderstandings from the start (union unrest, branches and hubs overloaded with work, etc.)

NB: the purchase prices will not appear in the orders

Mother's Day 2021

Orders received by 12:00 of May 5th, will be shipped the same day with express courier service 24/48 hours (depending on the area). However, we cannot guarantee that the delivery times will be respected, as any delays by the couriers are outside our organization and will not be subject to disputes.

We will do our best so that this does not happen, unfortunately the pandemic situation in progress and possible delays of the couriers, do not allow us to guarantee deliveries with the usual standards.

The usual standard deadlines are not guaranteed due to the large volume of orders and the COVID-19 health emergency. Any delays will not be subject to dispute and refunds.

For more information contact us on Whatsapp.

Shipping

From receipt of payment to the moment in which Kaki® products are entrusted to our logistics provider MBE, they generally pass 4 working days (excluding Saturday and Sunday, days in which the production department of our company is closed).

Timing may seem like it long compared to those of traditional e-commerce, but the reason is to be found in the artisanal production method that characterizes every single Kaki product. From the attention with which we move our plants from the greenhouses and the Marimo from the tubs, to the craftsmanship of the jars for Kaki and the blown glass ampoules for Marimino, to the meticulous packaging process to guarantee a first-class journey to our creations.

Shipping for Italy
  1. Upon receipt of payment, the craftsmanship of your order begins, which typically takes 4 business days.
  2. Completed production, you will receive an order completed email.
  3. The next working day, your order is shipped. The times for delivery to your home vary depending on the shipping service chosen:

NB: all shipping methods are traceable

For orders from € 49.99:

  • Free Express Courier Shipping: delivery in 24/72 working hours (depending on the area) from the first scan of the courier in our logistics center.

For orders under € 49.99:

  • Shipping by Express Courier (6,99€): delivery in 24/72 working hours (depending on the area) from the first scan of the courier in our logistics center.

 

Shipments for foreign countries

Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Netherlands - Portugal - Spain - Sweden

  • Express: € 16.50

Greece - Norway - Poland - United Kingdom (UK) - Slovakia

  • Express: € 22.00

Switzerland

  • Express: € 30.00

USA - Canada

  • Express: € 34.00

Australia

  • Express: € 41.00

 

To facilitate the MBE Mail Boxes Etc service. Please pay particular attention to the compilation of the data by verifying: house number, name - abbreviation that will be present on the intercom or at whom or which Headquarters (eg indicate c / o Company Att .ne by Mario Rossi) will be delivered.

The communication of the tracking of your shipment will be sent by MBE (Mail Boxes Etc.) directly to the email box you indicated during the purchase. If not received, please check your SPAM (junk mail) folder.

Delivery times may vary due to multiple factors (such as destination, weather conditions, traffic on the road network, etc.).

Buying promotional products can increase delivery times due to the high volume of orders. For more information you can contact us at support@kaki.life

Returns

Guaranteeing returns for our products can be very complex. As you can easily imagine, being living beings, it is difficult to establish if one of our creations, at the time of return, is not in excellent condition due to natural causes, independent of the buyer, or if for little maintenance.

What we recommend is to pay extreme attention to the care of each product, to ensure durability and longevity.
We are confident that you will be very satisfied with your purchase, as we are extremely obsessive in the care of plants and Marimo, from the first day they arrive in the greenhouse or in the tank, until the day we say goodbye.

If you too will put the same love, yours Kaki® will enjoy excellent health.

In the event that you still intend to return the product, please write to us at support@kaki.life with the order number in question and the reason for the request in the body of the email.

Together we will find the solution best and we will try in any way to satisfy your request.

When returning a product it is important that the box in which it was delivered to you, since the return shipment must take place in its original packaging. To request a return, fill in this form

The return costs are borne by the buyer.

For any further questions, we invite you to carefully read ours conditions of sale.